--- Education ---

University of North Carolina at Chapel Hill

• Bachelor of Arts in Economics
• Member - Phi Beta Kappa

--- Skills ---

• Cocoa programming (5 years)
• QA (7+ years in lead position)
• Applescript, Python, and other scripting languages (10 years)
• Technical and Customer Support (5 years)
• Extensive writing and editing skills

--- Work History ---

Apple, Inc
Cupertino, CA
Quality Engineer Lead - Mac OS X
February 2006 - present

• Led all testing of system-wide services such as Dock, Dashboard, Exposé, Spaces, and Application Switcher
• Found and filed over 1,000 bugs a year across all Mac OS X projects
• Actively participated in the design of new software features
• Filed over a dozen software patents (none yet awarded)
• Wrote test cases in Objective-C, python, and Applescript

Apple, Inc
Cupertino, CA
QA Engineer - Aperture
September 2004 - February 2006

• Part of initial hire group on experienced QA team for new application under development
• Wrote comprehensive test plans for 15 large test areas before feature implementation had started
• Became team expert on QuAck (PHP-based test tracking database developed by Pro Applications group)
• Acted as testing lead for printing, colorsync, and web design/publishing
• Filed more than 1,800 bugs in about a year on the project
• Performed all bug screening duties and participated as QA representative in daily BRBs
• Created SQL driven website to present data needed by team members and cross-functional groups
• Acquired significant domain knowledge quickly for an application outside of my traditional areas of expertise

Apple, Inc
Cupertino, CA
Quality Engineer Lead - Mail for Mac OS X
July 2000 - September 2004

• Led all testing of Mail from before Public Beta of Mac OS X through most of the Tiger release (5 releases)
• Single point of contact for all Mail quality issues for software engineering and cross-functional QA teams
• Screened 10,000+ bugs a year for Mail, assigning priorities and milestones
• Found and filed 1,000+ bugs a year in Mail and other Mac OS X components
• Created a full-featured test tracking database in FileMaker Pro used by both Mail and iChat
• Created an automated test suite of close to 100 automated performance tests, which runs from a FileMaker Pro database and publishes results to a website
• Wrote the Mail importer, a set of 14 Cocoa classes that import data from 7 email clients (Mac and Windows)
• Implemented a significant amount of Applescript functionality in Cocoa, including full scriptability of Mail preferences
• Wrote 14 sample Applescripts that are included on the Panther CD
• Provided on-site support to the Mac OS X Software Engineering team and high-profile customers for Mail issues
• Created an internal website for tracking test plans, release notes, performance results, and other useful information
• Set up a closed network for performance testing
• Administered a set of 3 Mac OS X Server machines for testing purposes

Apple, Inc
Cupertino, CA
Software Analyst
April 1999 - July 2000

• Isolated and identified previously unknown software issues using a combination of trend analysis and reading raw casenotes from customer calls to Apple Assistance Centers worldwide
• Worked with AppleCare process team to provide historical customer data for use in product planning for future hardware and software products
• Set up an automated system for importing software call data into a custom-designed template using AppleScript and FileMaker Pro scripting routines
• Presented data at cross-functional product meetings, highlighting the top issues driving calls to the call centers, and providing detailed information to assist in problem resolution

cricket media Sunnyvale, CA Founder and owner May 1997 - April 1999

• Provided independent consulting services to a variety of small businesses for hardware/software troubleshooting, networking, web site design, purchase evaluation, backup, training, and content creation
• Created, edited, and designed a popular on-line literary and entertainment magazine
• Founded a secure, on-line retail store for movie merchandise
• Managed and configured the company T1 line and LAN, including an array of servers running Mac OS and MkLinux
• Administered and designed an on-line virtual community, including compiling, programming, and remote backup
• Maintained and created content for 5 web sites containing over 600 files

Metricom, Inc.
Los Gatos, CA
Sr. Technical Support Engineer
March 1996 - May 1997

• Used troubleshooting skills to assist customers in the installation and configuration of wireless modems on a wide variety of platforms, including PDAs
• Handled escalation calls and walk-ins for staff of 20+ front-line phone technicians
• Learned the RF architecture of a wireless product in-depth, including extensive remote diagnostics
• Produced and edited a large volume of technical documents for internal use and also for posting on the company's web site
• Handled high-profile clients, including journalists, company investors, and industry executives
• Participated as a technical representative at trade shows such as Macworld Expo and the DCI Internet Expo
• Designed, documented, and taught several training classes for the department
• Administered a department file server and web server

Lari Software (now Electrifier, Inc.)
Chapel Hill, NC
Co-founder
August 1993 - March 1995

• Directly involved in all aspects of the inception of Lari Software, including incorporation, securing office space, researching production costs, copyright, and financial and legal concerns
• Hired and negotiated contracts with independent contractors including a technical writer and a graphic artist
• Extensively edited a computer manual for an illustration software package, including original writing and screen shots
• Coordinated the company's presence at MacWorld San Francisco
• Assisted in the production of brochures and other advertising

Bull's Head Bookshop
Chapel Hill, NC
Bookseller With Many Hats
August 1990 - August 2003

• Administered a network of Macintosh computers, including TCP/IP setup, file sharing, backup, troubleshooting, and training
• Coordinated the setup of a web presence for the store
• Played an integral part in the production of a bi-monthly literary newsletter, including writing, layout, and graphic design

--- References ---

Available upon request