ÿþ<html> <body style="font-family:courier"> R&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Christopher J. Hynes <br>E&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;292 Mercy Street <br>S&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mountain View, CA 94041 <br>U&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;cricket@mac.com <br>M&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(831) 428-2068 <br>E <p> <b>--- Education ---</b> <p> University of North Carolina at Chapel Hill <UL> <LI>Bachelor of Arts in Economics <LI>Member - Phi Beta Kappa </UL> <p> <b>--- Skills ---</b> <p> <UL> <LI>Cocoa programming (5 years) <LI>QA (7+ years in lead position) <LI>Applescript, Python, and other scripting languages (10 years) <LI>Technical and Customer Support (5 years) <LI>Extensive writing and editing skills </UL> <p> <b>--- Work History ---</b> <p> Apple, Inc <BR>Cupertino, CA <BR>Quality Engineer Lead - Mac OS X <BR>February 2006 - present <UL> <LI>Led all testing of system-wide services such as Dock, Dashboard, Exposé, Spaces, and Application Switcher <LI>Found and filed over 1,000 bugs a year across all Mac OS X projects <LI>Actively participated in the design of new software features <LI>Filed over a dozen software patents (none yet awarded) <LI>Wrote test cases in Objective-C, python, and Applescript </UL> <p> Apple, Inc <BR>Cupertino, CA <BR>QA Engineer - Aperture <BR>September 2004 - February 2006 <UL> <LI>Part of initial hire group on experienced QA team for new application under development <LI>Wrote comprehensive test plans for 15 large test areas before feature implementation had started <LI>Became team expert on QuAck (PHP-based test tracking database developed by Pro Applications group) <LI>Acted as testing lead for printing, colorsync, and web design/publishing <LI>Filed more than 1,800 bugs in about a year on the project <LI>Performed all bug screening duties and participated as QA representative in daily BRBs <LI>Created SQL driven website to present data needed by team members and cross-functional groups <LI>Acquired significant domain knowledge quickly for an application outside of my traditional areas of expertise </UL> <p> Apple, Inc <BR>Cupertino, CA <BR>Quality Engineer Lead - Mail for Mac OS X <BR>July 2000 - September 2004 <UL> <LI>Led all testing of Mail from before Public Beta of Mac OS X through most of the Tiger release (5 releases) <LI>Single point of contact for all Mail quality issues for software engineering and cross-functional QA teams <LI>Screened 10,000+ bugs a year for Mail, assigning priorities and milestones <LI>Found and filed 1,000+ bugs a year in Mail and other Mac OS X components <LI>Created a full-featured test tracking database in FileMaker Pro used by both Mail and iChat <LI>Created an automated test suite of close to 100 automated performance tests, which runs from a FileMaker Pro database and publishes results to a website <LI>Wrote the Mail importer, a set of 14 Cocoa classes that import data from 7 email clients (Mac and Windows) <LI>Implemented a significant amount of Applescript functionality in Cocoa, including full scriptability of Mail preferences <LI>Wrote 14 sample Applescripts that are included on the Panther CD <LI>Provided on-site support to the Mac OS X Software Engineering team and high-profile customers for Mail issues <LI>Created an internal website for tracking test plans, release notes, performance results, and other useful information <LI>Set up a closed network for performance testing <LI>Administered a set of 3 Mac OS X Server machines for testing purposes </UL> <p> Apple, Inc <BR>Cupertino, CA <BR>Software Analyst <BR>April 1999 - July 2000 <UL> <LI>Isolated and identified previously unknown software issues using a combination of trend analysis and reading raw casenotes from customer calls to Apple Assistance Centers worldwide <LI>Worked with AppleCare process team to provide historical customer data for use in product planning for future hardware and software products <LI>Set up an automated system for importing software call data into a custom-designed template using AppleScript and FileMaker Pro scripting routines <LI>Presented data at cross-functional product meetings, highlighting the top issues driving calls to the call centers, and providing detailed information to assist in problem resolution </UL> <p> cricket media Sunnyvale, CA Founder and owner May 1997 - April 1999 <UL> <LI>Provided independent consulting services to a variety of small businesses for hardware/software troubleshooting, networking, web site design, purchase evaluation, backup, training, and content creation <LI>Created, edited, and designed a popular on-line literary and entertainment magazine <LI>Founded a secure, on-line retail store for movie merchandise <LI>Managed and configured the company T1 line and LAN, including an array of servers running Mac OS and MkLinux <LI>Administered and designed an on-line virtual community, including compiling, programming, and remote backup <LI>Maintained and created content for 5 web sites containing over 600 files </UL> <p> Metricom, Inc. <BR>Los Gatos, CA <BR>Sr. Technical Support Engineer <BR>March 1996 - May 1997 <UL> <LI>Used troubleshooting skills to assist customers in the installation and configuration of wireless modems on a wide variety of platforms, including PDAs <LI>Handled escalation calls and walk-ins for staff of 20+ front-line phone technicians <LI>Learned the RF architecture of a wireless product in-depth, including extensive remote diagnostics <LI>Produced and edited a large volume of technical documents for internal use and also for posting on the company's web site <LI>Handled high-profile clients, including journalists, company investors, and industry executives <LI>Participated as a technical representative at trade shows such as Macworld Expo and the DCI Internet Expo <LI>Designed, documented, and taught several training classes for the department <LI>Administered a department file server and web server </UL> <p> Lari Software (now Electrifier, Inc.) <BR>Chapel Hill, NC <BR>Co-founder <BR>August 1993 - March 1995 <UL> <LI>Directly involved in all aspects of the inception of Lari Software, including incorporation, securing office space, researching production costs, copyright, and financial and legal concerns <LI>Hired and negotiated contracts with independent contractors including a technical writer and a graphic artist <LI>Extensively edited a computer manual for an illustration software package, including original writing and screen shots <LI>Coordinated the company's presence at MacWorld San Francisco <LI>Assisted in the production of brochures and other advertising </UL> <p> Bull's Head Bookshop <BR>Chapel Hill, NC <BR>Bookseller With Many Hats <BR>August 1990 - August 2003 <UL> <LI>Administered a network of Macintosh computers, including TCP/IP setup, file sharing, backup, troubleshooting, and training <LI>Coordinated the setup of a web presence for the store <LI>Played an integral part in the production of a bi-monthly literary newsletter, including writing, layout, and graphic design </UL> <p> <b>--- References ---</b> <p>Available upon request </body> </html>